8 December 2016 · Dealer

What our customers say about us...

Trent McKenzie - Sales Manager

Trent McKenzie - Sales Manager

"Open and honest about our concerns.

Our salesperson, Trent, was very attentive to our needs and was open and honest about our concerns.

He showed a keen interest in our lives and hobbies and maintained a high level of interest during subsequent visits as we went about searching for a car to suit our needs over a period of weeks.

He was genuinely friendly at all times. We had visited 3 other car dealerships in Bairnsdale but Trent was one of the deciding factors in buying a Toyota at Dwyers."

- Susan Wilson -Toyota Yaris

"We couldn't have been happier with the service we received from Trent as the sales person or from Debbie as the finance contact.  Trent was very professional and approachable; we felt that we could ask him any questions.  We didn't feel that we weren't good enough to be buying a new car Some car salesmen we have dealt with have made us feel that way in the past.  ....

So overall our experience was very satisfying and we would be more than happy to recommend Dwyers to anyone.  Our new car is everything we expected and I love it!"

- Sarah Nation

Anthony Dwyer - Dealer Principal

Anthony Dwyer - Dealer Principal

"Everyone at Dwyer's are professional and friendly. 

This is the second vehicle I have purchased from the dealership for this reason, they make you feel at ease and nothing is any trouble for them. 

I deal with Anthony Dwyer and have no hesitation in recommending him, or any of the staff, to others. 

The whole process in purchasing the new car took less than a week from the test drive to delivery, and was a simple hassle free experience. 

Anthony, and other staff, treated me as a valued customer and I will be back again."

- Tamara Stephens

"I have dealt with this firm for many years and have always been serviced at this dealership and there have been no problems."

- Anonymous

Adelaide Tomlinson-Dale - Stock Controller

Adelaide Tomlinson-Dale - Stock Controller

"I have been most favourably impressed by your interest in my dealings with your company and the courtesy extended to me by your staff.

Trent and Adelaide made me feel most welcome from the beginning of our dealings."

- Jack Pidd

Debbie Hellessey - Financial Controller

Debbie Hellessey - Financial Controller

"Debbie at Dwyers in Bairnsdale was the best.  Happy & helpful in every way. Recommend her for a staff award."

- Mrs Curtis-Whitehead

"The service that Debbie gave us was amazing, could not have asked for anymore from her.  A credit to her job."

- Anonymous

"We were very impressed with the down to earth, friendly and professional characteristics Debbie had.  It was a pleasure dealing with her."

- Mr Finlay

"I would like to thank Debbie Hellessey so much as she went out of her way to help me buy my new car."

- Anonymous

"Debbie at Dwyers Toyota the Finance Manager was excellent.  Made the purchase of the hilux easy and hassle free.  For self employed tradesman time is money, she done most of the work after hours which was a huge bonus for me.  Not taking time off the job was great.  I would highly recommend Toyota Finance to all my friends and family."

- Anonymous

Simone Wain - Finance & Insurance Consultant

Simone Wain - Finance & Insurance Consultant

"Great friendly service, extremely helpful in working around my working hours to complete as quickly as she could.  Thanks."

- Miss Wise

"It takes considerable faith to leave a fully equipped and loaded vehicle with a company about which one has no experience.  Your staff engendered confidence that the work required would be carried out correctly and the security of the vehicle would be maintained whilst in your care.  In particular I would like to mention Simone who took my first call, …  You have there staff of which you should be justly proud.  ...  Thanks."

- Greg Cooke

"I was very happy with the service.  Especially impressed with Simone Reinhardt.

Simone was quick, efficient and knowledgeable.  Nothing was to difficult for Simone.  ….. and we travelled from Melbourne just to purchase from you."

- Jason Eccles

"Simone Reinhardt whose knowledge of the finance side of the deal was terrific.   She knew her job back to front.  We were given several options regarding the finance and their was no pressure to select any one in particular but we were given time to talk about the options and chose the one that best suited us.  It was a pleasure to deal with her."

- Robert Crosdale

Kelly Rykers - Administration & Europcar Car Rental

Kelly Rykers - Administration & Europcar Car Rental

"Kelly was very good, and marvellous customer service was given at Bairnsdale.  Nice in this day and age.  Have already recommended the service to others who are moving house.  Please pass my thanks through you to Kelly."

- Ruth Whadcoat

"Kelly is one of the most helpful booking assistants I have ever come across.  She is a real credit to your business."

- Adam Beardon

"Kelly and the team were very helpful and efficient! All went very smoothly. Thanks."

- Tanja Burrows

"Just wanted to say thank you to Kay and Kelly at Bairnsdale Europcar for “Going the extra mile” - they were both so friendly and so helpful—THANK YOU, any company should be proud to have staff like yourselves!!!"

- Cath Jeanneret

"Kelly and Kay from Europcar in Bairnsdale Vic were the best rental customer service staff I have ever dealt with."

- Mathew Kramme

Clint Anderson - Fixed Operations Manager

Clint Anderson - Fixed Operations Manager

"Clint and Anthony spent a lot of time above what I needed done in the service to make sure my blue tooth worked and also to install a Toyota “app” and explained it to me.  It was very much appreciated to someone who has “no idea” of the workings of the modern world.

I always find the team at Dwyers to be very friendly and always willing to help especially Clint.  He is always extremely helpful and nothing seems to be a trouble to him.  Dwyers are lucky to have such a good employee."

- Anonymous

Matt Thewma - Workshop Controller

Matt Thewma - Workshop Controller

"I am writing to than you for the assistance provided to my wife and me by your service manager, Matt, on Friday 25 February.  We drive a Mitsubishi Pajero and were towing our caravan on our way home to Canberra after spending a week in a caravan park nearby.  We had just left Bairnsdale when an engine light came on alerting us to a problem.  We immediately returned to Bairnsdale and came to your dealership.  Within a few minutes Matt was examining the car and diagnosing the problem.  The problem itself was quite simple, a loose turbo hose, but as well as fixing the fault Matt also upgraded ur ECU t the latest software version.  We were soon on our way again and travelled through the mountains via Mt Hotham to Albury and Canberra without further incident.

Matt was courteous, friendly, professional and very helpful.  We were impressed with the service we received from him and your dealership and wold like to thank you again for this."

- Ian Watt
 

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